Why EE pulls the majority of client’s ire

One of the majority complained when it comes phone mobile phone service is the

Vodafone, base to United Kingdom Ofcom. Even though their competitor EE also came its rational share of grumbles.  Covering the particular July to September 2015, Vodafone collected the most complaints as the percentage of its client’s base: 20 complaints per 100,000 a big hop from 14 per 100,000 in the past quarter.

Unhappiness regarding Vodafone was divided between 3 main types: charges, billing and pricing.

EE seemed to be the only mobile provider to bring in more complains for the record its 9 in every 100,000 clients than the business regular of 8 per 100,000 consumers.

Next in the line were Virgin Mobile and Talk Mobile each with 6 in every 100,000. The total quantity of complaints for Talk Mobile decreased drastically just like the cellular country complaints, compared with 12 per 100,000 in Q2 this year 2015.

The O2 and Three UK are booth created complaints volume of 4 in every 100,000. Tesco Mobile generated the smallest volume of complaints in e100,000 consumers for the seventh straight quarter.

The overall complaints volume for phone stayed at similar amounts to Q2 2015 –Ofcom


The regulators statistics also protected fixed telephony the pay-TV and broadband. On fixed broadband, EE completed bottom with the many complaints with 45 for every 100,000 clients, placing it held for the whole year.

Issues related to faults, support and provisions 40%, billing and charges 20% and handling complaints 19% where the major drivers for EE unsatisfactory performance.